PRIVACY POLICY
At iCAD Dental Inc. (“iCAD Dental,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting personal information in a responsible and transparent way.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information through our website, https://icad.dental, and in connection with inquiries about our dental laboratory services.
1. Scope
This Privacy Policy applies to personal information collected through our website, including through contact forms, email communications initiated through the website, and other online interactions with us.
It also describes, in general terms, how we handle information shared with us in connection with our dental laboratory services.
This Privacy Policy does not apply to third party websites or services that may be linked from our website.
2. Information We May Collect
Depending on how you interact with us, we may collect the following types of information:
Contact and business information
- Name
- Clinic or business name
- Job title
- Email address
- Phone number
- Business or mailing address
Inquiry and communication information
- The content of your message
- Requests for information, meetings, or service support
- Attachments or documents you choose to send us
Website usage and technical information
- IP address
- Browser type
- Device type
- Operating system
- Date and time of visits
- Pages viewed
- Referring website
- Basic cookie or analytics information, where used
Service related information
If you contact us about our dental laboratory services, we may collect the information reasonably necessary to respond to your request, provide information, prepare a quote, coordinate services, or manage our business relationship with you.
Patient or case related information
As part of our work with dental clinics and other professional clients, we may receive limited patient or case related information through approved business channels where reasonably necessary to provide requested services and meet operational, contractual, professional, or legal obligations.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
- respond to inquiries and requests
- communicate with clinics, dentists, vendors, and other contacts, as applicable
- provide, coordinate, support, and improve our dental laboratory services
- prepare estimates, account information, and service related documentation
- manage deliveries, scheduling, case communications, and customer service, where applicable
- maintain business records
- operate, maintain, and improve our website
- monitor website performance, functionality, and security
- prevent fraud, misuse, or unauthorized access
- comply with legal, regulatory, contractual, insurance, and professional obligations
- send service updates or administrative communications
- send marketing or promotional communications where permitted by law
We do not use patient or case related information for consumer marketing.
4. Sensitive Information Through General Website Forms
Do not send sensitive information through general website forms unless we specifically direct you to a secure method of communication, please do not send patient charts, prescriptions, radiographs, photos, impressions, payment card information, or other sensitive personal or health related information through our general website contact form or ordinary email.
If secure submission is required, we will provide instructions on the appropriate method.
5. Consent
By submitting personal information to us, contacting us, or using our website, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy, subject to applicable law.
Where required, we will obtain additional consent for specific uses.
You may withdraw your consent to certain uses of your information at any time, subject to legal or contractual restrictions and reasonable notice.
6. Cookies and Website Tools
Our website may use cookies or similar technologies to support website functionality, improve user experience, understand website traffic, and help maintain website security and performance.
You can usually manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. When We May Share Personal Information
We may share personal information only were reasonably necessary, including with:
- employees and authorized service providers who need the information to perform their duties
- website hosting, IT, email, analytics, form processing, and other technology providers
- delivery, logistics, or administrative providers, where applicable
- insurers, auditors, legal counsel, and other professional advisers
- regulators, courts, law enforcement, or government authorities where required or permitted by law
- parties involved in a business transaction, where permitted by law
We do not sell personal information.
8. Safeguards and Retention
We use administrative, physical, and technical safeguards appropriate to the sensitivity of the information involved.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required or permitted by law and professional recordkeeping obligations.
When information is no longer required, we will securely delete, destroy, or anonymize it, as appropriate.
9. ACCESS, CORRECTION, AND QUESTIONS
Subject to applicable law, you may request access to personal information we hold about you and request corrections to inaccurate or incomplete information.
To make a request or ask a privacy related question, please contact us using the details below. We may need to verify your identity before responding.
10. COMPLAINTS
If you have a concern or complaint about our privacy practices, please contact our Privacy Contact using the information below.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or, where applicable, the Information and Privacy Commissioner of Ontario.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal requirements.
The updated version will be posted on this page with a revised Last Updated date.
12. Contact Us
Privacy Contact
iCAD Dental Inc.
1825 Woodward Dr, Ottawa, ON K2C 0P9, Canada
orders@icad.dental.ca
613-567-6453