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FOUNDATIONS
iCAD Dental was formed through the merger with Smile Dental Laboratory, combining over 15 years of hands-on experience with next-generation technology. This foundation of technical expertise, craftsmanship, and a forward-thinking approach allows us to deliver consistent, high-quality restorative solutions – even for the most complex clinical cases. Today, led by Fabien Coulombe, Burak Karaceper, Nadine Laviolette and Cengiz Karaceper, iCAD Dental has grown into a team of over 60 skilled dental laboratory professionals.
Our team includes experienced dental technicians, computer science engineers, and machine learning specialists – delivering custom restorations powered by CAD/CAM workflows and innovative AI-driven technologies, supporting clinics with proficiency, modern solutions, and personalized care.
Our Mission
TO MAKE RESTORATIVE DENTAL CARE MORE ACCESSIBLE TO THE WORLD.
Our Vision
TO ESTABLISH THE iCAD FILE FORMAT AS THE LEADING STANDARD IN GLOBAL DIGITAL DENTISTRY.
Our Values
EXCELLENCE THROUGH SHARED VALUES
PATIENT CARE
Patient well-being comes first – every restoration we create is designed with care and precision.
QUALITY
We strive for excellence in each case, delivering consistent, high-quality outcomes.
ACCOUNTABILITY
We are responsible, reliable, and committed to transparency in everything we do.
EMPATHY & CARE
We believe in truly human leadership and conscious collaboration, always prioritizing people over processes.
UNITY
We make a difference together, uniting diverse expertise into a seamless, collaborative effort.
Timeline
OUR GROWTH AND MILESTONES
Foundation of iCAD Dental.
August
Merger with Smile Dental Laboratory.
Team growth to 60+ employees and development of AI-driven digital dentistry services.
Goal: Establishing the iCAD file format as the global digital dentistry standard.
A Team of Experts
Highly trained technicians, engineers, and digital specialists.
Fast, Reliable Turnaround
We consistently meet deadlines, even on the most complex and time-sensitive cases, all handled by experienced experts.
QC Is a Department, Not a Step
A specialized Quality Control team of 3-4 senior dental technicians dedicated to ensuring every case meets the highest standards of excellence.
Exceptional Quality
Consistent, premium-quality restorations supported by next-generation technology.
Fewer Adjustments, Happier Patients
High-precision results reduce chairside adjustments, saving valuable time and enhancing the patient experience.
Our Own Courier Service
We offer an in-house courier service, which is a unique advantage not commonly found in most dental labs. Our reliable logistics team of 5 drivers covers Ottawa, Gatineau, and surrounding areas to ensure fast, same-day or next-day service.
Seamless Integration
Tailored to each clinic’s unique workflow.
Clear Communication and Reliable Support
Responsive case coordination and exceptional customer service, with personalized support you can trust. Our specialized dental care team is always just a call or message away – ready to provide immediate technical and service assistance.
iCAD Dental is more than just a lab, we are a trusted partner and a reliable extension of your dental team. We collaborate with your practice to achieve exceptional outcomes, combining innovation, expertise, and patient-centered care from start to finish.
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