Our standard turnaround times are:

• Crowns & Bridges: 5–7 business days
• Implant Restorations: 7–10 business days
• Removables (Dentures & Partials): 10–12 business days
• Nightguards & Appliances: 5 business days
• Custom Shade Appointments: Scheduled within 2–3 days

Yes, we accept digital files (STL, PLY) from all intraoral scanners, including:

• iTero
• 3Shape TRIOS
• Medit
• Carestream 

Please contact us for specific submission protocols.

Absolutely. We offer in-lab custom shade appointments with our certified technicians to ensure precise color matching, especially for anterior restorations. Appointments can typically be scheduled within 2–3 days.

You can book by phone or directly on our website using the online calendar – simply select your preferred date and time.

We utilize a range of high-quality materials, including:

• Zirconia: Monolithic and layered options (Noritake)
• Lithium Disilicate (e.g., IPS e.max): For veneers and crowns (Ivoclar)
• PFM: Non-precious, semi-precious, and high noble alloys
• Full Cast Metals: Gold and non-precious alloys
• Acrylics: For dentures and temporary restorations

Yes, we provide same-day services for denture repairs and relines. Please call ahead to schedule and ensure timely processing.

At iCAD Dental, we stand behind the quality of our work. Our limited warranty coverage includes:

5-Year Warranty


For porcelain-fused-to-metal restorations (PFM), zirconia restorations, full cast restorations, and all-ceramic restorations – covering material and workmanship defects

1-Year Warranty


For full dentures, flexible and cast or non-metal partial dentures

1-Year Warranty


For Maryland bridges – includes zirconia, PFM, and E.max Maryland restorations

90-Day Warranty

For ortho appliances including Essix retainers, Hawley retainers, space maintainers etc.

6-Month Warranty
For night guards

You can send cases via:

• Courier Service: Contact us to schedule a pickup. Our team of 5 dedicated drivers covers Ottawa, Gatineau, and surrounding areas,
  ensuring prompt and reliable same-day or next-service. To request a pickup, call +1 (613) 567 6453
• Mail: Ship to our lab address with the completed prescription form
• Digital Submission: Upload files through your intraoral scanner system.
  
  Please note: A physical case or digital scan still needs to be sent to the lab.

Ensure all cases include a completed prescription form and any relevant patient information.

Yes, our experienced team offers case planning support, including:

• Treatment planning and case discussion
• Material selection guidance

Contact us to schedule a consultation.

We offer several payment options for your convenience:

• Direct deposit
• Credit Card
• Cheque
• Electronic Funds Transfer (EFT)

Invoices are issued with each case, and statements are sent monthly.

For any inquiries or assistance, reach out to us via:

• Phone: + 1 (613) 567-6453
• Email: orders@icad.dental